San Francisco: Misreporting portions of data during shifting of tools to a new file storage platform caused the outage of services at Gmail and YouTube earlier this week, Google said in its diagnosis.
Alphabet Inc.’s Google had begun shifting the tools that allow it to track and verify users in October, before the glitch hit services, including Gmail and YouTube, for 47 minutes on Monday evening across India, which analysts have called a “rare technical misstep”.
Google said there was a mistake with its system for identifying people online.
The explanation by the tech firm, which said that some 15% of requests sent to its cloud storage service were affected in Monday’s disruption, comes in the middle of heightened cybersecurity vigilance after a hack on software provider SolarWinds Corp. exposed firms including Satyam Nadella-led Microsoft and US government agencies.
Bloomberg quoted a Google spokeswoman as saying that the internet giant hasn’t found any proof that the hack at SolarWinds hit Alphabet or Google.